Payment puzzle · Diagnose · Hard
Can you find the root cause of three real-world payment failures from the logs?
Read the logs and pick the root cause. Free, no sign-up.
- Aug 10100 · card on file · exp 08/26
- Aug 10110 · 00 approved
- Aug 14card reissued, new expiry
- Sep 10100 · card on file · exp 08/26
- Sep 10110 · 54
Raw log
2026-08-01 MTI 0110 DE39=00 approved StreamCo monthly plan, card on file
2026-08-14 (issuer reissues the card with a new expiry date)
2026-09-01 MTI 0100 merchant-initiated, card on file, amount 12.99
DE2 4000 •••• •••• 1234 DE14 2608 (stored expiry)
2026-09-01 MTI 0110 DE39=54What is the root cause?
All puzzles and what they teach
Route the payment
Chip at the counterWarm-upRoute the payment
Verify the chipMediumRoute the payment
Tap with a phoneMediumRoute the payment
Online PINHardRoute the payment
Checkout with 3-D SecureExpertPut it in order
Chip transaction, step by stepMediumSet the bits
Read the TVRMediumDiagnose
Diagnose the declineHard