← ISO 20022 Reason Codes
ISO 20022 reason code · pacs.002 · pacs.004 · camt.056 · camt.029

CUSTRequested by customer

What does reason code CUST mean?

Requested by customer. Cancellation requested by the Debtor

Code
CUST
Group
Generic
Used in
pacs.002 (reject or status report), pacs.004 (return of funds), camt.056 (recall (cancellation request)), camt.029 (answer to a recall)

What to do when you receive CUST

  • pacs.002 / pacs.004: the debtor asked for the cancellation.
  • camt.056: the payer's own recall reason.
  • camt.029: the creditor refused to return the funds.

In SEPA

For SCT, CUST is one of the originator recall reasons; the beneficiary can refuse, and the refusal also comes back as CUST.

Definition by message

MessageISO 20022 definition
pacs.002Cancellation requested by the DebtorTxInfAndSts/StsRsnInf/Rsn/Cd
pacs.004Cancellation requested by the DebtorTxInf/RtrRsnInf/Rsn/Cd
camt.056Cancellation requested by the Debtor.Undrlyg/TxInf/CxlRsnInf/Rsn/Cd
camt.029Reported when the cancellation cannot be accepted because of a customer decision (Creditor).CxlDtls/TxInfAndSts/CxlStsRsnInf/Rsn/Cd

Decode any value

Search every reject, return and recall reason code, or filter by message and group.

Open the ISO 20022 Reason Codes

Related codes

AC03Invalid creditor account numberAM09Wrong amountFOCRFollowing cancellation requestNOASNo answer from beneficiary

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